FAQ
Billing and Subscriptions
Q: When will I be charged?
A: You'll be charged when you sign up, and then automatically on the first day of every month for your subscription plan.
Q: Can I pause my subscription?
A: Yes! If you need to skip a month, you can log into your account and pause your box for the month.
Q: Can I change my payment method?
A: Absolutely! You can log into your account to update your payment details at any time.
Shipping
Q: When will my box ship?
A: Your first box will ship 1-7 days after we receive your order. Then, all recurring boxes will ship during the first week of every month .
Q: How long does shipping take?
A: Deliveries typically arrive within 2-5 business days after shipping.
Q: How do I track my box?
A: You'll receive a shipping confirmation email with a tracking number once your box has shipped.
Box Contents
Q: What's included in each box?
A: Every box contains everything you need to make your candle:
- Jar
- Lid
- Wick
- Wick Stciker
- Wick holder
- Label
- Premium wax
- Fragrance oil
- Color dye
- Spoon
- Melting Pot
- Printed instructions
- Thermometer
Q: Do I need any special tools or previous experience?
A: No. Our boxes are beginner-friendly, and include all the tools and instructions you need to make your candles each month.
Q: What if I lose my instruction card?
A: No problem! you can access all instructions on the 'How to Make Your Candle' page.
Safety & Tips
Q: Are the candles safe to make at home?
A: Yes, but remember to keep hot wax away from children and pets, never leave melting wax unattended, and always use the materials responsibly.
Q: Any tips for the best results?
A: Use a stable surface for pouring, stir carefully, and make sure your wick stays centered while the wax cools.